Our principles
Truth before appearance
We say what we do, measure what we say and show the data, even when it does not favor us.
People first
Clients, producers, students and colleagues are treated with dignity. Quality is judged by whoever receives our work.
What gets measured gets improved
No process is ever finished. We learn from every mistake and turn it into method.
Today without mortgaging tomorrow
We decide with the land, its resources and the people who come after us in mind.
Our commitments
Comply
With our clients’ requirements and with the legal and regulatory requirements that apply.
Measure
Set and review measurable quality objectives in each line of business.
Improve
Continually improve the effectiveness of our management system.
Communicate
Share this policy with the whole team and make it available to anyone who asks.
How each line adapts it
Each company has its own policy, adopted in line with the group’s.
EgProcess.pro
“What is not measured is assumed. We measure.”
- Data decides
- We say what we find
- We deliver what we promise
- Improving is a habit
- Engineering with conscience
Linda Morena
“Good coffee starts with respect for the land and ends with the trust of whoever drinks it.”
- Every lot has a name and a date
- The craft is cared for
- Every cup can be improved
- The land is a partner, not an input
- A word kept
Fragali Institute
“Teaching well means taking responsibility for the other person learning.”
- Learning is changing what you do
- We teach what we know and what we do not
- Every student matters
- Knowledge is kept current
- Education with a lasting purpose
Mission and vision
Mission
Turning well-designed processes into sustainable businesses. We put engineering, knowledge and craft at the service of those who produce, lead and learn, with rigor, honesty and respect for people and for the land.
Vision
To be the Latin American group where craft becomes reliable, the technical becomes understandable and the sustainable becomes profitable: one capability, three paths, one standard.
Communication and validity
This policy is shared with the whole team, is available to any interested party who asks for it, and is reviewed at least once a year.
It is aligned with the spirit of ISO 9001. Grupo Fragali does not hold an ISO 9001 certification; when it does, we will say so here.
Approved by the senior management of Grupo Fragali, S.A.
Need the signed policy?
If your company or your bank needs the signed version or another supporting document, write to us.